Relocation is an enormous step that requires thorough planning and preparation. As such, you need to make sure that you only rely on the best help available for the task.
To do that, you must get to know the moving companies you’re looking to hire better through interviews.
Before sorting out the finer points of your move, you must first determine the right questions to ask the candidates. To make things easier, we have compiled seven essential questions that will help show you their qualifications and compatibility with your relocation needs.
1. How long have you been in the relocation business?
This question helps you determine the history of the moving company you’re planning to hire. It will give you a feel of the quality of service you can expect from them. After all, no bad mover can last up to 100 years in the industry if they are not good.
Take note that a long history in the business still is no service quality guarantee. However, the length of their experience in the job allows you to gauge their level of expertise and, therefore, get closer to a decision on whether they are a good fit for you.
2. Do you have past customer references?
Besides their own recorded history, you should also dig deeper into the movers’ customer reviews. Look for comments about their services, both good and bad.
You can find client testimonials on their website or ask them to give you some references personally. Be critical in investigating by adding third-party platforms, social media, and online searches as your sources for the reviews.
Practising due diligence in determining a mover’s track record helps you avoid scams and boost your own peace of mind.
3. What type of coverage can you offer?
When you hire people to move all your belongings, you entrust them with some of your most valuable possessions. Because of this, it’s only fitting that you get some sort of insurance that they are in good hands. This is where moving coverage becomes handy.
Moving coverage is an insurance that covers the cost of your items. Basically, the value you declared would be reimbursed to you should any of the covered items get lost or damaged while in transit.
All reputable movers provide basic liability coverage for their clients, be it an international or domestic relocation. However, some offer more comprehensive protection than others, so you must check the extent of what each candidate can offer.
4. What services do you provide?
Now that you’ve determined how well they do the job, it is time to check whether they offer the same services you need for your move.
Besides transporting your things from point A to point B, you may also require assistance with:
- Packing and unpacking
- Loading and unloading
- Furniture assembly or disassembly
- Secure storage
For international relocation, look for a service provider that offers customs clearance, vehicle shipping, temporary accommodation, language and cultural training, and departure services.
Note that different professional moving companies offer varying services, so be sure to list down what you need first and use that as a guide when going over all the candidates.
To start, check out the relocation services we offer here at Writer Relocations.
5. Are your estimates binding?
Estimates serve as your guide on how much money you need to pay the movers. However, some moving companies may give you a very low estimated price to entice you to go with their offer, only to charge more than what you’re prepared to pay on moving day.
If you choose a company that increases their rates when it’s already too late to turn back, they will leave you with no other option.
To keep this from happening, always verify whether the estimates you get are binding. This way, you’ll be sure that the price – no matter how low – remains the same from the estimate to the final bill.
Remember: Binding estimates keep the rates stable so long as the move goes as planned. Of course, it would be a different scenario in cases of last-minute additions to your inventory.
Moreover, some trustworthy relocation service providers do not provide binding estimates but remain true to their promises. You just need to be critical and weigh all your options before deciding.
6. How do you compute your moving prices?
Moving service rate calculations usually depend on various factors, including:
- The weight of the shipment
- The distance between the origin and destination
- Seasonality of the service
- Basic hourly labour rates in the country
Some providers also charge extra for fuel and specialised services, like moving art, transporting pets, and assembling or disassembling furniture.
By knowing how a moving company computes their estimates, you can adjust your budget or belongings to be moved accordingly. Just remember to monitor the services you acquire and their promised rates to ensure that you don’t pay more than you should.
7. How do you handle damages and losses?
Besides moving coverage, you also need to know what a moving company does in case of damage or loss.
Do you get reimbursed for the total value of the items immediately? How many complaints are there in their customer reviews regarding failed reimbursements?
Before you even get to the point when you need to apply for reimbursement, you must ensure that you fully understand the claims process to avoid hassles. Ask the movers how they handle such situations or look for them in client reviews and testimonials.
With this, you should be able to dig into whether there are any extra fees involved or if the claiming process is much more troublesome than it’s worth.
Get the Right Answers
Whatever service you are seeking, asking the right questions will get you the answers you’re looking for to make an informed choice. The same goes for moving companies.
Talk to us about your upcoming relocation.
We’re happy to answer all your queries and show you that a reliable and trustworthy moving company is just a message away.